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Welcome!

We are committed to improving your library services. Better understanding your expectations will help us tailor those services to your needs. 
We are conducting this survey to measure library service quality and identify best practices through the Association of Research Libraries’ LibQUAL+ program. 
Please answer all items. The survey will take about 10 minutes to complete. Thank you for your participation! 

Library Service Quality Survey 

Please rate the following statements (1 is lowest, 9 is highest) by indicating: 
Minimum ‐‐the number that represents the minimum level of service that you would find acceptable 
Desired ‐‐the number that represents the level of service that you personally want 
Perceived ‐‐the number that represents the level of service that you believe our library currently provides. 

For each item, you must EITHER rate the item in all three columns OR identify the item as "N/A" (not applicable). Selecting "N/A" will override all other answers for that item. 

1) Employees who instill confidence in users ___ ___ ___
2) Making electronic resources accessible from my home or office ___ ___ ___
3) Library space that inspires study and learning ___ ___ ___
4) Giving users individual attention ___ ___ ___
5) A library Web site enabling me to locate information on my own ___ ___ ___
6) Library orientations / instruction sessions ___ ___ ___
7) Employees who are consistently courteous ___ ___ ___
8) The printed library materials I need for my work ___ ___ ___
9) Quiet space for individual activities ___ ___ ___
10) Readiness to respond to users’ questions ___ ___ ___
11) The electronic information resources I need ___ ___ ___
12) Efficient interlibrary loan / document delivery ___ ___ ___
13) Employees who have the knowledge to answer user questions ___ ___ ___
14) Convenient service hours ___ ___ ___
15) A comfortable and inviting location ___ ___ ___
16) Employees who deal with users in a caring fashion ___ ___ ___ 
17) Modern equipment that lets me easily access needed information ___ ___ ___
18) A secure and safe place ___ ___ ___
19) Employees who understand the needs of their users ___ ___ ___
20) Easy‐to‐use access tools that allow me to find things on my own. ___ ___ ___
21) A getaway for study, learning, or research ___ ___ ___
22) Willingness to help users ___ ___ ___
23) Making information easily accessible for independent use ___ ___ ___ 
24) Print and/or electronic journal collections I require for my work ___ ___ ___
25) Community space for group learning and group study ___ ___ ___
26) An online catalog that is user-friendly for finding materials ___ ___ ___
27) Dependability in handling users service problems ___ ___ ___

Please indicate the degree to which you agree with the following statements: 

28) The library helps me stay abreast of developments in my field(s) of interest.
Strongly Disagree / Strongly Agree

29) The library aids my advancement in my academic discipline or work.
Strongly Disagree / Strongly Agree

30) The library enables me to be more efficient in my academic pursuits or work.
Strongly Disagree / Strongly Agree

31) The library helps me distinguish between trustworthy and untrustworthy information.
Strongly Disagree / Strongly Agree

32) The library provides me with the information skills I need in my work or study.
Strongly Disagree / Strongly Agree

33) In general, I am satisfied with the way in which I am treated at the library.
Strongly Disagree / Strongly Agree

34) In general, I am satisfied with library support for my learning, research, and/or teaching needs.
Strongly Disagree / Strongly Agree

35) How would you rate the overall quality of the service provided by the library?
Extremely Poor / Extremely Good 

Please indicate your library usage patterns: 
36) How often do you use resources on library premises?
___ Daily ___ Weekly ___ Monthly ___ Quarterly ___ Never 

37) How often do you access library resources through a library Web page?
___ Daily ___ Weekly ___ Monthly ___ Quarterly ___ Never 

38) How often do you use Yahoo(TM), Google(TM), or non-library gateways for information?
___ Daily ___ Weekly ___ Monthly ___ Quarterly ___ Never 

Demographic Information Please answer a few questions about yourself:
39) The library you use most often:
___Central Library ___Natural Science and Technology Library ___Medical Branch Library __School of Health Scinece Library

40) Age:
__Under 18 __18 – 22 .__23 – 30 __31 – 45 __46 -65 __Over 65 

41) Sex:
__Male __Female

42) Discipline: 

  1. School of Humanities, School of International Studies, Faculty of Letters 
  2. School of Law, Faculty of Law 
  3. School of Economics, School of Regional Development Studies, Faculty of Economics 
  4. School of Teacher Education, Faculty of Education 
  5. Graduate School of Human and Socio-Environment Studies, Law School, Graduate School of Education 
  6. School of Mathematics and Physics, School of Chemistry, School of Natural System, Faculty of Science, Graduate School of Natural Science and Technology (Natural Science) 
  7. School of Mechanical Engineering, School of Electrical and Computer Engineering, School of Environmental Design, Faculty of Engineering, Graduate School of Natural Science and Technology (Technology) 
  8. School of Medicine, Faculty of Medicine, Graduate School of Medical Science (Division of Medical Sciences), University Hospital 
  9. School of Pharmacy, School of Pharmaceutical Sciences, Faculty of Pharmaceutical Sciences, Graduate School of Natural Science and Technology (Pharmacy) 
  10. School of Health Sciences, Graduate School of Medical Science (Division of Health Sciences)
  11. Centers, others 

43) Position: (Select the ONE option that best describes you.)

Undergraduate
__First year __Second year __Third year __Fourth year __Fifth year and above __Non-degree 

Graduate
__Masters __Doctoral __Non-degree or Undecided

Faculty
__Adjunct faculty __Assistant professor __Associate professor __Lecturer __Professor 
__Other Academic Status 

Library Staff
__Administrator __Manager, Head of Unit __Public services __Systems __Technical services 

Other 
__Staff __Research staff __Other staff position 

44) Please enter any comments about library services in the box below:
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Enter your e-mail address in the box below if you would like to enter an optional drawing for a prize. Your e-mail address will be kept confidential and will not be linked to your survey responses. (Not required).

Thank you for completing the survey!

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